prima66Privacy Policy

This page describes what we collect when you use prima66 and how we keep that data protected. We take your privacy seriously and comply with data protection standards in all jurisdictions where we operate. Our policy explains what personal information we collect, how we use it, who we share it with, and what rights you have over your data.

When you register a prima66 account, deposit funds, play games, or contact our support team, we collect specific data. We use that data to verify your identity, process your transactions, deliver our service, and comply with legal obligations. We do not sell your data to third parties for marketing purposes.

If you have questions about our privacy practices or how we handle your information, our support team is available via live chat, email, or in-app messaging to answer your concerns.

What Data We Collect at prima66

We collect different categories of information depending on how you interact with our platform. When you open an account, we collect your name, email address, date of birth, phone number, and residential address. These details are required to create your account and comply with Know Your Customer (KYC) regulations.

For identity verification, we request a copy of your national identification document (passport, national ID card, or driver's license) and a proof of address (utility bill, bank statement, or government correspondence). We store these documents securely and use them only to verify your identity and prevent fraud. We do not use them for any other purpose without your consent.

When you deposit and withdraw, we collect transaction data—payment method, amounts, dates, and times. This information is necessary to process your deposits and withdrawals and to comply with anti-money-laundering regulations. We also collect information about your gaming activity—games played, wagers placed, results, and balances—to deliver our service and calculate your loyalty rewards.

How We Use Your Information

We use your personal data for several purposes. Our primary use is to verify your identity, prevent fraud, and comply with anti-money-laundering (AML) and Know Your Customer (KYC) regulations in supported jurisdictions. We use transaction data to process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.

We use your gaming activity data to deliver our service, calculate your weekly cashback, track your tier progression, and process your loyalty rewards. We may use your email address to send you account notifications (login alerts, withdrawal confirmations, bonus offers). You can manage email preferences in your account settings.

We use cookies and tracking technology to improve your experience on prima66—to remember your login preferences, track site performance, and detect technical issues. You can disable cookies in your browser, but some platform features may not function properly without them.

Who We Share Your Data With

We do not sell or share your personal data with third parties for marketing purposes. We share your information only where necessary for service delivery and regulatory compliance. Our payment processors (e-wallet providers and banks) receive only the transaction data necessary to process your deposits and withdrawals. Our hosting providers may store data on servers outside your jurisdiction, but they are contractually bound to protect your information and use it only to support our service.

We share data with regulatory authorities and law enforcement only when legally required—for example, if we receive a court order or government request. We do not voluntarily share data with government bodies. Your data is encrypted in transit and at rest. Our systems use standard industry security practices to prevent unauthorized access.

At prima66, your personal data is encrypted, segregated from our operational systems, and accessible only by authorized personnel with a legitimate need to process it.

Your Rights and Data Access

You have the right to access your personal data. You can download a copy of your account information, transaction history, and activity logs at any time through your account dashboard. You also have the right to request correction of inaccurate information—contact our support team to update your address, phone number, or other details.

You have the right to request deletion of your data, subject to legal and regulatory requirements. Some data (identity documents, transaction records) must be retained for anti-money-laundering compliance, typically for five to seven years after your account closes. Once the retention period expires, we delete your data securely. You have the right to data portability—we can provide your data in a portable format if you request it.

1. Access your personal data anytime

   Log into your prima66 account and view your profile, transaction history, and activity logs in your dashboard.

2. Request corrections or updates

   Contact our support team to update your address, phone number, or other account information. We process updates within one business day.

3. Request data deletion or portability

   Submit a formal request via our support channels. We will honor your request subject to legal retention requirements.

Cookies and Tracking Technology on prima66

We use cookies to enhance your experience on prima66. Cookies help us remember your login preferences, store your language selection, and track site performance. Essential cookies are necessary for the platform to function—without them, you cannot log in or place wagers. Optional cookies help us understand how you use the site and improve features. You can disable optional cookies in your browser settings without affecting core functionality.

We also use analytics tools to track page views, session duration, and feature usage. This information helps us identify technical problems and optimize our platform. We do not use tracking data to profile you or build marketing segments.

Data Retention and Deletion

We retain your personal data as long as your account is active and for the periods required by law afterward. Account data (name, address, identity documents, transaction records) is retained for at least five years after account closure to comply with anti-money-laundering regulations. Gaming activity logs are retained for one to three years unless legal requirements extend that period. Once retention periods expire, we delete your data securely—this includes permanent deletion from our servers and backup systems.

International Data Transfers

Prima66 operates in multiple jurisdictions. Your data may be transferred to and stored on servers located outside your home country. When data is transferred internationally, we ensure it receives the same level of protection as it would in your jurisdiction. Our data processing agreements require all third-party processors to maintain equivalent security standards.

Contact Us About Your Privacy

If you have questions about how we handle your data, wish to exercise your privacy rights, or have a privacy concern, contact our support team via live chat, email, or in-app messaging. Our support team is available in English and bahasa Indonesia. Members in Jakarta, Surabaya, Bandung, Medan, and Semarang can reach us during extended operating hours. We respond to privacy requests within standard response windows, typically within five business days.

Changes to Our Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or in-app message. Your continued use of prima66 after changes take effect constitutes your acceptance of the updated policy. We recommend reviewing this policy periodically to stay informed about how we handle your data.

Summary

At prima66, we collect and use your personal data only for legitimate service purposes—account verification, transaction processing, regulatory compliance, and service delivery. We do not sell your data to third parties. Your data is encrypted, securely stored, and accessible only by authorized personnel. You have the right to access, correct, and delete your data subject to legal retention requirements. Our support team is available to answer any questions about our privacy practices.